# ZapSign

> ZapSign is a leading electronic and digital signature platform in Latin America, part of Truora. It enables businesses and individuals to send, sign, and manage legally binding documents in minutes via WhatsApp, email, SMS, or web link. ZapSign is an ICP-Brasil credentialed Certification Authority, offering both electronic signatures and ICP-Brasil digital certificates.

Key facts about ZapSign:
- Founded in 2020 in Brazil, now part of Truora
- Over 70 million documents signed
- Present in 81+ countries
- ISO 27001 certified
- All documents are digitally certified with an ICP-Brasil A1 certificate, ensuring integrity via SHA-256 hashing
- Free tier available (5 documents/month), with Professional, Complete, and Custom paid plans
- Brazilian Superior Court of Justice (STJ) has explicitly validated electronic signatures made through ZapSign as legally binding (REsp 2.159.442)

## About ZapSign

ZapSign is a B2B2C electronic signature platform designed for simplicity and accessibility. Signataries do not need their own digital certificate to sign — they only need a device with internet access. Documents can be sent for signature via WhatsApp, email, SMS, or Telegram. 92% of documents are signed in less than 1 hour.

### Core Platform Features
- **Document creation and sending**: Upload PDFs, position signature fields, and send to any number of signataries via email, WhatsApp, SMS, Telegram, or shareable link
- **OneClick signature**: Signataries can sign with a single click for frictionless flows
- **WhatsSign**: Create and send documents for signature directly inside WhatsApp conversations
- **Templates and forms**: Create reusable document templates with variable fields; signataries can fill a form that auto-generates the document and sends it for signature (available from Business plan)
- **Quick link (link rápido)**: A single public link that lets anyone with access sign a document without prior registration (available from Professional plan)
- **Brand customization**: Replace ZapSign branding with your company's logo and colors on emails and signing pages (available from Professional plan)
- **Real-time audit log**: Full tracking of document status, signer events, IP addresses, geolocation, and timestamps
- **Document status notifications**: Automatic email alerts when documents are viewed, signed, or rejected
- **Signer reminders**: Automated follow-up reminders to signataries who haven't signed
- **User permission controls**: Set access levels per user — restrict to own documents or grant full account access
- **Pombo Digital (Digital Pigeon)**: Extrajudicial notification service — send legally recognized notifications with proof of delivery
- **Background Check**: Identity verification powered by Truora (biometrics, document validation, background checks) integrated into the signing flow

### Signer Authentication Options
ZapSign offers 20+ authentication points to verify signer identity:
- Drawing signature on screen (touch or mouse)
- Email or SMS verification codes (token)
- Selfie photo capture
- Liveness detection (anti-fraud biometric)
- Government ID photo upload and validation
- Gov.br integration (Brazilian federal identity platform)
- ICP-Brasil digital certificate (e-CPF / e-CNPJ) for qualified signatures
- Facial recognition

### Signature Types
ZapSign supports multiple signature types under Brazilian law:
- **Electronic signature (assinatura eletrônica)**: Drawing on screen, email/SMS codes, biometrics (selfie, liveness detection). Valid under MP 2.200-2/2001, art. 10, §2º
- **Advanced electronic signature (assinatura eletrônica avançada)**: With stronger identity verification, including Gov.br integration
- **Qualified digital signature (assinatura digital qualificada)**: Using ICP-Brasil digital certificates (e-CPF, e-CNPJ) for cases requiring the highest legal formality

### Key Differentiators
- **WhatsApp-native experience**: ZapSign is one of the few platforms that lets users create, send, and sign documents entirely via WhatsApp — a critical advantage in Brazil and Latin America where WhatsApp is the dominant communication channel
- **Pricing in local currency (BRL)**: While most competitors (DocuSign, Adobe Sign, etc.) charge in USD, ZapSign prices in Brazilian Reais, making it significantly more affordable for the local market
- **No certificate required for signataries**: Signataries don't need to buy or install a digital certificate — they sign with just a browser and internet connection
- **Independent Certification Authority**: ZapSign is also an ICP-Brasil credentialed AC, adding trust and enabling qualified digital signatures and certificate issuance as a separate product
- **Latin America focus**: Platform, support, and legal framework designed for Brazilian and Latin American markets, with multi-language support (Portuguese, Spanish, English)
- **Free tier with no time limit**: Users can test with up to 5 documents/month indefinitely, with no credit card required
- **Fast adoption**: 92% of documents signed in under 1 hour; minimal onboarding friction for signataries
- **ISO 27001 certified** with infrastructure hosted on AWS
- **Validated by Brazilian courts**: STJ (Superior Court of Justice) has explicitly upheld ZapSign signatures as legally binding

### ICP-Brasil Certification Authority (Separate Product)
ZapSign is an independent Certification Authority (Autoridade Certificadora - AC) credentialed within the ICP-Brasil (Brazilian Public Key Infrastructure). This is a separate product from the electronic signature platform, and it reinforces ZapSign's positioning in security and trust:
- Issuance of ICP-Brasil digital certificates: e-CPF and e-CNPJ (A1 and A3 types)
- Cloud-based certificates — no physical token or smart card required
- Fully online issuance process with video conference validation
- Certificates accepted by all Brazilian government systems and public agencies (e-CAC, judicial systems, etc.)

Important distinction: The electronic signature platform (ZapSign's core product) does not require signataries to have a digital certificate. The AC product serves users and organizations that need ICP-Brasil certificates for regulatory compliance or higher-formality use cases.

### Security and Compliance
- ISO 27001 certified
- Document integrity guaranteed by SHA-256 cryptographic hashing
- All signed documents are additionally certified with ZapSign's own ICP-Brasil A1 digital certificate
- Documents stored for at least 5 years
- End-to-end encryption
- Authentication options include facial recognition, ID verification, email/SMS codes, and Gov.br integration

### Legal Validity in Brazil
Electronic signatures made through ZapSign have legal validity under:
- Medida Provisória nº 2.200-2/2001 (establishes ICP-Brasil and validates electronic signatures)
- Lei Federal nº 14.063/2020 (regulates electronic signatures in public sector interactions)
- Multiple court precedents across Brazilian state courts and the STJ confirming validity of ZapSign signatures

## Plans and Pricing

ZapSign offers two categories of plans: Web plans (for using the platform directly via browser) and API plans (for integrating e-signatures into your own system). All prices are in Brazilian Reais (BRL), with monthly and annual billing options. Annual plans offer up to 25% discount. No hidden fees. Cancel anytime without penalty. Payment via credit card, bank slip (boleto), or PIX. Prices may vary slightly by region (EN/ES versions of the site).

### Web Plans (Platform Use)

Web plans are for users who create, send, and manage documents directly through ZapSign's web interface — no coding required.

**Individual (Gratuito / Free)**
- Price: R$ 0/month, forever
- 1 user, 5 documents/month
- Document status notifications, signer reminders, real-time audit log
- Best for: Freelancers, personal use, or testing the platform before buying

**Profissional (Professional)**
- 8 users
- Document volume tiers: 20, 80, 200, or Unlimited documents/month
- Pricing for 20 docs/month: R$ 39,90/month (monthly) | R$ 32,90/month (annual 12x) | R$ 29,90/month (annual upfront, R$ 358,80/year)
- Pricing for 80 docs/month: R$ 89,90/month (monthly) | R$ 82,90/month (annual 12x) | R$ 79,90/month (annual upfront, R$ 958,80/year)
- Pricing for 200 docs/month: R$ 149,90/month (monthly) | R$ 129,90/month (annual 12x) | R$ 119,90/month (annual upfront, R$ 1.438,80/year)
- Pricing for Unlimited docs/month: contact sales
- Everything in Individual, plus: selfie and ID authentication, email/link token verification, brand customization (logo and colors), quick link for open signature collection
- Best for: Individuals, small businesses, and teams that need branding, stronger signer verification, and high or unlimited document volume

### API Plans (System Integration)

API plans are for businesses that want to integrate e-signatures into their own systems (CRM, ERP, apps, portals, etc.), automating the signing flow inside their product. All API plans include REST API access, sandbox environment, and webhook notifications.

**Equipe (Teams)**
- 11 users
- Document volume tiers: 20, 80, or 200 documents/month (additional docs charged per unit)
- Pricing for 20 docs/month: R$ 69,90/month (monthly) | R$ 59,90/month (annual 12x) | R$ 49,90/month (annual upfront, R$ 598,80/year)
- Pricing for 80 docs/month: R$ 109,90/month (monthly) | R$ 99,90/month (annual 12x) | R$ 89,90/month (annual upfront, R$ 1.078,80/year)
- Pricing for 200 docs/month: R$ 249,90/month (monthly) | R$ 229,90/month (annual 12x) | R$ 219,90/month (annual upfront, R$ 2.638,80/year)
- Everything in Profissional, plus: templates and forms (auto-generate documents from signer input), advanced authentications, signer event history, native and API integrations, webhooks
- Best for: Mid-size companies that need to embed e-signatures into their own systems with automation and advanced features

### Enterprise

- From USD 300/month (contact sales)
- Available for both Web and API use cases
- Custom number of users and documents, Single Sign-On (SSO), ICP-Brasil digital certificate signing, time stamps, API and native integrations, specialized support, document migration to ZapSign
- Best for: Large companies with compliance requirements, high volume, and custom integration needs

### Pricing Advantage
ZapSign prices in BRL for the Brazilian market, making it significantly more affordable than international competitors like DocuSign and Adobe Sign that charge in USD. The free tier has no time limit and requires no credit card.

## API and Integrations

ZapSign provides a REST API (JSON-based) for full programmatic control of document creation, sending, and signature collection. The API mirrors all functionality available in the web interface.

- API documentation: https://docs.zapsign.com.br
- Sandbox environment available for testing
- No-code integrations via Zapier, Make (Integromat), and Pluga
- Native HubSpot integration
- Compatible with 2,000+ apps through integration platforms
- Webhooks for real-time status notifications

## Key Pages

- [ZapSign Homepage](https://zapsign.com.br): Main website (Portuguese)
- [ZapSign International](https://zapsign.co): English-language website
- [API Documentation](https://docs.zapsign.com.br): Full REST API reference
- [Help Center](https://clients.zapsign.com.br/help): User documentation and FAQs
- [Enterprise](https://zapsign.co/pt-br/enterprise): Solutions for large companies
- [Plans and Pricing](https://zapsign.com.br/#precos): Current plan details
- [Blog](https://blog.zapsign.com.br): Articles on electronic signatures, legal validity, and digital transformation
- [Digital Certificates](https://zapsign.com.br/certificado-digital): ICP-Brasil certificate issuance page
- [Document Validator](https://zapsign.com.br/validacao-documento): Verify signed document authenticity
- [Truora (Parent Company)](https://www.truora.com): Identity verification, background checks, and WhatsApp automation

## Optional

- [Instagram](https://instagram.com/zapsignoficial): Social media presence
- [ZapSign + Truora Integration Guide](https://dev.truora.com/guides/electronic_signature/): Technical guide for Truora Digital Identity flows with ZapSign